FAQ
1. What is Office Connect?
Office Connect is a leading supplier of office equipment, furniture, and accessories in New Zealand. We provide a wide range of high-quality products to help businesses create productive and efficient workspaces.
2. How do I place an order?
You can place an order directly through our website at https://officeconnect.co.nz. Simply browse our products, add the items you need to your cart, and proceed to checkout.
3. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, PayPal, and bank transfers. All transactions are processed securely to protect your personal and financial information.
4. Do you offer bulk discounts?
Yes, we offer discounts on bulk purchases for businesses and organizations. For more details or to get a quote, please contact our sales team at sales@officeconnect.net.nz.
5. What are your shipping options?
We offer standard and express shipping across New Zealand. For orders over $100, we provide free standard shipping. You can find more details in our Shipping Policy.
6. How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
7. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the courier’s website.
8. What is your return policy?
We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. For more information on how to return a product, please visit our Returns Policy.
9. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at support@officeconnect.net.nz with your order number and photos of the damaged items. We will assist you in resolving the issue as quickly as possible.
10. Do you offer installation services for office furniture?
Yes, we offer professional installation services for office furniture in select areas. Please contact us at support@officeconnect.net.nz to inquire about availability and pricing.
11. How can I contact Office Connect?
You can reach our customer support team via email at support@officeconnect.net.nz or by phone at 0800300055. Our team is available Monday to Friday, 9 AM to 5 PM.
12. Do you offer warranties on your products?
Yes, we offer warranties on many of our products. Warranty periods and terms vary depending on the manufacturer. Please check the product details or contact us for more information.
13. Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been processed, we may be able to accommodate your request. Once the order has been shipped, cancellations and modifications are not possible.
14. Do you have a physical store?
We operate primarily online, allowing us to offer competitive prices and a wide range of products. However, you can visit our showroom by appointment. Please contact us to schedule a visit.
15. How can I stay updated on new products and promotions?
You can subscribe to our newsletter to receive updates on new products, special offers, and promotions. Simply enter your email address in the subscription box at the bottom of our website.